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The only AI customer service solution you need

The only solution that combines an AI Bot, AI Help Desk, and Proactive Support—so you can keep costs low, support teams happy, and customers satisfied.
TRUSTED BY +25,000 BUSINESSES
AI HELP DESK

Get more done faster with our AI-enhanced workspace

Maximize productivity with one central workspace that connects
your Inbox, Tickets, and Help Center.
Learn more about our AI Help Desk
AI-enhanced
Omnichannel
Designed for efficiency

  • Connect it all with Workflows

    Built-in safeguards ensure Fin answers questions based solely on your support content. No misleading answers. No off-topic conversations.

  • Maximize productivity with the fastest

    Built-in safeguards ensure Fin answers questions based solely on your support content. No misleading answers. No off-topic conversations.

  • Help your customers help themselves

    Built-in safeguards ensure Fin answers questions based solely on your support content. No misleading answers. No off-topic conversations.

Connect it all with Workflows

Built-in safeguards ensure Fin answers questions based solely on your support content. No misleading answers. No off-topic conversations.

Maximize productivity with the fastest

Built-in safeguards ensure Fin answers questions based solely on your support content. No misleading answers. No off-topic conversations.

Help your customers help themselves

Built-in safeguards ensure Fin answers questions based solely on your support content. No misleading answers. No off-topic conversations.

"The thing I noticed most about Inbox is the speed. In a test, we saw a 15% increase in the number of conversations handled."

Michael Kitces
International Strategy and 
Operations Manager, Wolt
  AI BOT  

Resolve 50% of customer questions. Instantly.

Fin, our breakthrough AI bot, uses the most sophisticated AI technology to deliver safe, accurate answers that resolve customer questions and reduce your team’s ticket volume instantly.
Learn more about Fin
Dramatically reduce your support volume
Provides safe, trustworthy answers
Solve issues anywhere, any time, in any language (coming soon)

An AI bot you can trust

Built-in safeguards ensure Fin answers questions based solely on your support content. No misleading answers. No off-topic conversations.

Seamless human handoff

Built-in safeguards ensure Fin answers questions based solely on your support content. No misleading answers. No off-topic conversations.

Connect it all with Workflows

Built-in safeguards ensure Fin answers questions based solely on your support content. No misleading answers. No off-topic conversations.

Within six days, Fin is successfully resolving 42% of conversations. It’s truly surpassed my expectations.

Dane Burgess
Customer Support Director, Linktree
PROACTIVE SUPPORT

Give customers the support they need, before they need it

Onboard, educate, and notify your customers with in-context, automated messages—cutting support volume and keeping customers happy.
Learn more about Proactive Support
Reduce inbound volume
Increase CSAT
No engineering resources needed

Product Tours

Built-in safeguards ensure Fin answers questions based solely on your support content. No misleading answers. No off-topic conversations.

Outbound Messages

Built-in safeguards ensure Fin answers questions based solely on your support content. No misleading answers. No off-topic conversations.

Series

Built-in safeguards ensure Fin answers questions based solely on your support content. No misleading answers. No off-topic conversations.

"Self-service and proactive support have helped us reduce inbound conversation volume by 20% over the past two years, even as our user base has continued to grow."

Christian Parker
Director of Managed Services,
TrueCommerce
MESSENGER AND OMNICHANNEL

Deliver conversational support where it works best for your customers

Our Messenger supports customers when it's most effective—the moment they need help in your product. And with email, SMS, and more, they can also pick whatever channel works best.
Learn more about Messenger and Omnichannel
Deliver support at the exact right moment
Give your customers more flexibility and control over support channels
A seamless, beautiful customer experience

Customizable Messenger

Built-in safeguards ensure Fin answers questions based solely on your support content. No misleading answers. No off-topic conversations.

Configurable experiences

Built-in safeguards ensure Fin answers questions based solely on your support content. No misleading answers. No off-topic conversations.

Mobile

Bring the Messenger to your mobile app with powerful iOS and Android SDKs.

Omnichannel 

Reduce phone wait times by letting customers switch to messaging mid-call.

Phone

Centralize your phone support using our integrations (with more coming soon).

Switch

Centralize your phone support using our integrations (with more coming soon).

"Intercom powers our customer communications, delivering conversions, customer engagement, and personalized support. The Messenger is the heart of this strategy."

Geronimo Chala
Chief Consumer Officer, Rebag
  PLATFORM  

A single, powerful, easy-to-use platform

Get all your automation, conversations, tickets, customer data, and reporting working together seamlessly. Maximize team performance by connecting all your other tools to our platform.
Learn more about the Intercom Platform
Maximize team performance with actionable insights
Stop switching between tools and speed up workflows
See all your data in one place

Customizable Messenger

Built-in safeguards ensure Fin answers questions based solely on your support content. No misleading answers. No off-topic conversations.

Configurable experiences

Built-in safeguards ensure Fin answers questions based solely on your support content. No misleading answers. No off-topic conversations.

Behavioral data

Craft the best customer support experiences using a complete picture of past actions.

Custom Actions

Power bots and workflows with live customer data stored in other tools—no engineering resources required.

Apps and integrations

Get all your tools working as one—and add more to existing workflows—with 300+ apps.

APIs and webhooks

Configure Intercom to work best for you with our easy-to-use APIs and webhooks.

"We have almost all of our support channels integrated into one system, making it easy for us to manage our support, as well as take a data-driven approach to continuously improving our service."

Oda Skuggedal Wilhelmsen
Nordic Customer Service Manager,
Godtlevert

Join the future of customer service

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